GS Mains Model Question & Answer: Discuss the framework for citizen charter for good governance? Comment

Q. Discuss the framework for citizen charter for good governance? Comment

Model Answer:

Discuss the framework for citizen charter for good governance?

The Citizens’ Charter is usually framed on the basis of the following principles :

• Wide publicity on the standards of performance of public agencies
• Assured quality of services
• Access to information along with courtesy and helpful attitude
• Choices to and consultation with the citizens
• Simplified procedures for receipt of complaints and their quick redressal; and
• Provision of performance scrutiny with citizens’ involvement.

(Just describe one or two line of all principles for fetching good marks)

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