1. It does not mean that the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it grows out of respect and concern for others. It is a quality that enables a request to be refused without killing ail hope of future business. Match this statement with one of the following principles of communication
(a) Conciseness
(b) Courtesy
(c) Consideration
(d) Completeness

2. If you are new to a job market, you want to redirect your career, which approach you should adopt in a resume.
(a) Chronological
(b) Functional
(c) Combined
(d) Job oriented

3. It is that part of language associated with but not involving the word system, it consists of the voice qualities and vocalizations that affect how something is said rather than what is said.
Select one which is true from the followings.
(a) Kinesics behavior
(b) Paralanguage
(c) Proximity
(d) Artifacts

4. allows several people to use software at the same time to create documents, keep track of projects.
(a) Software
(b) Groupware
(c) E-mail
(d) Network

5. has been in use since 1950. It uses full-block form and open punctuation. No salutation or complimentary close is used. Reader’s name, is used in the first and last sentences. Subject and writer’s name are typed in capitals. Match the above with one of the followings
(a) The Block-form / Modified-Block
(b) Full-Block
(c) The Semi-Block
(d) AMS (Administrative Management Society)

Answers