Public Administration Mains 2017 : Model Question and
(Public Administration Paper I / Chapter: Administrative Behaviour)
(Important) Question :
Discuss the importance of Communication in Motivation. (20 Marks/250 Words)
Model Answer :
Communication is most important facilitators of managerial activities.
Communication keeps people in an organization informed. Good communication
induces people to give their best in an organization. It is through
communication that fears and misunderstandings of employees are removed and they
are helped to understand the viewpoint of management.
Communication is the basis of all synchronized actions. The work in an
organization is done at different levels and processed by different individuals
and departments. Unless the employees know the objectives of their company, they
cannot associate these objectives with that of their own.
Communication makes an employee understand what standards are expected of
them and how the policy decisions are likely to affect the workers. Given an
opportunity employees’ feedback may lead to innovative implementation and
overall progress of an organization.
Motivation theorists have emphasized on the needs and aspirations of the
employees as important factors in determining their motivation at the workplace.
Maslow’s Needs Hierarchy theory brings out the different levels of motivation
that an employee can seek, however to make this available to the employee a
feedback mechanism has to be integrated into the communication design so that
manager’s know the goals of the employees. McGregor’s Y and Ouchi’s Z theory
highlights a democratic decision making process which is participative, as a
method to increase motivation and can be facilitated through both horizontal and
vertical communication. Thus communication improves morale and motivation as
through effective and clear communication meeting of minds can be brought about.
(Total Words- 248)
(Linkages : Communication and Motivation, Communication and Facilitator of
Managerial Activities, Communication and Democratic Decision Making)