Public Administration Mains 2017 : Model Question and
(Public Administration Paper I / Chapter: Personnel Administration)
Question : There are numerous considerations and
several steps in an effective performance appraisal. Explain. (25 Marks/350
Model Answer :
Performance appraisals are an employer's way of telling employees what is
expected of them in their jobs and how well they are meeting those expectations.
Performance appraisals are used to support HR decisions, including promotions,
terminations, and training.
Performance Appraisal Steps
- Define the job and performance standards- The job should be well
defined so that the employee knows what tasks are critical. Standards of
acceptable performance also should be determined for each task—for example,
quantity produced, quality of work, and timeliness of task completion.
Standards should be the same for all employees in that particular job.
- Plan for performance- In this stage, the supervisor and employee
develop a plan for the rating period that guides the subordinate's work.
During planning, the employee must understand the key tasks of the job, the
results and conduct required in the job, and the standards of performance.
- Monitor performance- Both the employee and the employer should be
actively involved in monitoring the employee's performance during the rating
period. Throughout the rating, the supervisor should provide feedback to the
employee, reinforcing good performance and correcting poor performance. The
employee should be encouraged to discuss both performance successes and
problems throughout the rating period.
- Appraise performance and conduct performance interview- The
supervisor completes a performance appraisal form and conducts a performance
appraisal interview with each employee. Employees should be told how well
they are doing, why they are doing well or poorly, and what they can do to
improve or maintain their performance.
- Reward performance- During this final stage, good performance
often is reinforced with a reward. The reward system should be capable of
differentiating among various levels of employee performance—for example,
the highest performers would get the greatest reward and the lowest
performers would get the smallest reward or no reward. (Total Words- 355)
(Linkages : Performance Appraisal, Steps, Employee, Performance Standard,