• Chapter 1 : Introduction
• Chapter 2 : Demographic Profile
• Chapter 3 : Recruitment and Retention
• Chapter 4 : Work Environment
• Chapter 5 : Job Satisfaction and Motivation
• Chapter 6 : Posting and Transfers – Tenure Policy
• Chapter 7 : Work-Life Balance
• Chapter 8 : Learning and Development
• Chapter 9 : Performance Management
• Chapter 10 : Leadership and Management
• Chapter 11 : Commitment and Integrity
• Chapter 12 : Working with External Stakeholders and Improving Service Delivery
• Chapter 13 : Harassment and Discrimination
• Chapter 14 : Overall perceptions about the civil services and one’s service
• Chapter 15 : Findings of the Survey – Qualitative Responses

Courtesy: Government of India