e-Governance

Government in present era has to be SMART, citizens want a government which is simple, moral, accountable, responsive and transparent. Citizens want simple processes which take less time and energy. Citizens also want that interactions between the government and them should be smooth and being the primary owner of the information citizen should be provided with all the information. In order to achieve all above use of Information technology is a necessity. Processes in India generally contain lot of paper work, less flexibility and it less takes lot of time to get response from the government officials. Citizens also need to visit lot of places in order to complete a single work.

In order to achieve all the above objectives government approved the Digital India programme. This is an ambitious programme to “transform India into digital empowered society and knowledge economy”. Department of Electronics and Information Technology (Deity) will look into its execution. Digital India is phased programme with the year of completion as 2018. But the expense to provide traditional services and to extend around-the-clock availability to those services can be astronomical. Multi-channel access through web, phone or text message can offer constituents access through those channels that suit their needs and preferences.

This programme will help government in reducing the costs substantially by migrating users from high-cost channels (in-person) to low-cost ones (transactional websites). Another important purpose for this programme is that it will serve the poor. Poor are the most vulnerable class which has to face problems due to tardy government processes. Due to their poor background and education they are also least equipped to use ICT. Ultimate objective of any technology is to serve the people and make the life easier for them.

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