Mind Maps for UPSC Public Administration (New Public
Mind Map Important Topics:
New Public Management
Christopher Hood reinvented NPM in 1991
- Performance standards
- Output controls
- Private-sector management
- Cost reduction
Ten principles by Osborne and Gaebler
- Customer-driven Government
- Enterprising Government
- .Results-oriented Government
- Mission-driven Government
- Anticipatory Government
- Decentralized Government
- Competitive Government
- Market-oriented Government
- Community-owned Government
- Catalytic Government
- The term was first introduced by academics in the UK and Australia
- Developed during 1980s to make the public service more "businesslike"
and to improve its efficiency by using private sector management models.
- In NPM, citizens are viewed as "customers" and public servants are
viewed as public managers.
- Under NPM, public managers have incentive-based motivation and clear
performance targets which are assessed by using performance evaluations.
- NPM approach is contrasted with the traditional public administration
model which is guided by regulations, legislation and administrative
- NPM reforms use approaches such as customer satisfaction initiatives,
customer service efforts, applying an entrepreneurial spirit to public
service, and introducing innovations.
- New Public Management is phasing out because of disconnect with
“customers” and their institutions.
- NPM simply can't compete very well with Digital Era Governance
- New Public Management doctrines tended to be opposed to egalitarian
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