Sample Material of Our Online Coaching Programme
Subject: Problem Solving
Topic: Problem Solving Part - 4
1. You notice there have lately been
an unusual number of long-distance phone calls on the monthly bills. You track
the source of 90 per cent of these calls to the same employee. Which of the following would be the best thing to do?
(a) Ask all employees to keep a record of their long
distance calls for a two-week period
(b) Ask the employee the reason for his calls and remind
him of company policy
(c) Disallow the concerned employee from making any
(d) Discontinue the use of the long-distance utility in
the office until the investigation is complete.
2. Recently, your immediate boss
made a decision that can have a serious impact on the company’s business. What
would you do?
(a) Tell him what you think would the right thing to do in
(b) Boss is always right so keep doing what you are told
The results will prove he was wrong.
(c) You realise there is not much scope for growth in this
company. Look for another job
(d) Report the matter to the CEO. He may promote you.
3. In decision making, a good leader
adheres to the following steps:
(i) Secure pertinent information
(ii) Define the problem
(iii) Analyze the facts
In your opinion what could be the
most effetive order of these steps?
(a) (i), (ii), (iii)
(b) (ii), (i), (iii)
(c) (iii), (ii), (i)
(d) (i), (iii), (ii)
4. In which of the following
situations should an employee use his own judgment?
(a) When immediate action is required and the office rules
do not cover the situation
(b) Whenever the rules appear to be unjustified in their
(c) Whenever a situation is not covered by the work norms
(d) Whenever a senior employee is present.