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(GIST OF YOJANA) Covid India Seva -19 [May-2020]

(GIST OF YOJANA) Covid India Seva -19

[May-2020]

Covid India Seva -19

Covid India Seva is an interactive platform amid the pandemic. This initiative is aimed at enabling transparent e-governance delivery in real-time and establishing a direct channel of communication with millions of Indians answering citizen queries swiftly, at scale, especially in crisis situations like the ongoing COVID-19 pandemic. Through this, people can pose queries @CovidIndiaSeva and get them responded to in almost real time. It works on a dashboard at the backend that helps process large volumes of tweets, converts them into resolvable tickets, and assigns them to the relevant authority for real-time resolution. Trained experts will share public health information swiftly here at scale, helping to build a direct channel for communication with citizens.
The dedicated account is accessible to people be it local or national in their scope. Whether it is for latest updates on measures taken by the Government, learning about access to healthcare services or seeking guidance for someone who perhaps has symptoms but is unsure about where to turn to for help, @CovidIndiaSeva empowers the public to reach out to the authorities.
As these responses are transparent and public, everyone can benefit from the responses received around common queries. It is important to note that the Ministry of Health and Family Welfare will respond to broader queries and public health information. This does not require the public to share personal contact details or health record details.
Over the last three months, the Ministry has introduced several initiatives in the war against Corona- including as part of a strategic communication strategy. This includes focused travel and health advisories, various Guidelines/Standard Operating Procedures/Protocols for different stakeholders across the public and private sectors for the governments, hospitals, citizens, different healthcare workers, employees and various other knowledge resources. Different channels of communication spanning the print, electronic and social media have been deployed as part of a holistic awareness campaign. It is as a result of these collaborative efforts that today there is a widespread awareness regarding basic measures of social distancing, hand washing and respiratory etiquettes to be followed for avoiding the virus. This effort has also been successful in the participation of different sections of the community in the prevention and containment measures of the Government.