Sample Material of Current Public Administration Magazine
Information and Communication Technology
Improving Services by Digital Technology
The present Government is determined to reduce the regulatory
burden, for both individuals and businesses. It also intends to prioritise the
digital provision of public services. This will al Identity. It is a personal
combination of a username and a password. With a DigiD, you can safely use the
online services of public authorities.
Digital security and identity
If you conduct online transactions with public authorities,
it is very important that nobody else should be able to use your identity.
Information relating to private citizens and businesses is therefore rigorously
protected, and access to them is strictly regulated. The Personal Data
Protection Act regulates how organisations handle personal information.
Municipal Personal Records Database (GBA)
The Municipal Personal Records Database (GBA) contains the
personal details of everyone who lives in the Netherlands. The public
authorities use these details to help them perform their tasks, such as paying
benefits and collecting taxes.
Details passed on to the Municipal Personal Records Database
Citizens have to inform the Database when certain changes
occur in their lives: if they have a baby or marry abroad, for instance, or if a
family member dies. Some changes are recorded automatically. If you marry in the
Netherlands, for instance, the Registrar of Births, Deaths, Marriages and
Registered Partnerships will inform the Municipal Personal Records Database.
A priority of the present government is to make public administration as
compact as possible.
This means improving public services (in part by using
digital technology), managing operations more efficiently and intelligently,
making the labour force more flexible, having a more efficient division of tasks
among public authorities, and increasing opportunities for the citizen while
The goal is an effective public administration, close to the people, that
brings out the best in individuals and communities.
As the coalition agreement says:
- Central government, the provinces, the municipalities and the water
authorities will restrict themselves to their core tasks. For the provinces,
these lie in the areas of spatial planning, the economy and the natural
- ‘The tasks of government will be performed at a level that is as close
as possible to the people.’
- ‘No more than two tiers of government will be concerned with the same
subject in a given policy area.’
Central government is transferring some of its tasks to the
municipalities, provinces and water authorities. The municipalities and
provinces, for instance, are taking over tasks in areas of special concern to
their residents, such as youth care and public transport. The principles of the
coalition agreement have been translated into the terms of the administrative
agreement between central government and the municipalities.
The public authorities want to reduce the number of tiers of
government. Central government, the provinces, the municipalities and the water
authorities need to work in concert for citizens and businesses. But they cannot
do so if their powers and responsibilities are fragmented.
As a rule, a single public task may not be carried out by
more than two tiers of government. A more efficient division of tasks leads to
fewer rules, fewer political office holders and fewer public servants. What is
more, it saves money.
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