(Sample Material) CSAT Online Coaching : Problem Solving "Part - 4"

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Subject: Problem Solving

Topic: Problem Solving Part - 4

1. You notice there have lately been an unusual number of long-distance phone calls on the monthly bills. You track the source of 90 per cent of these calls to the same employee. Which of the following would be the best thing to do?

(a) Ask all employees to keep a record of their long distance calls for a two-week period
(b) Ask the employee the reason for his calls and remind him of company policy
(c) Disallow the concerned employee from making any long-distance call
(d) Discontinue the use of the long-distance utility in the office until the investigation is complete.

2. Recently, your immediate boss made a decision that can have a serious impact on the company’s business. What would you do?

(a) Tell him what you think would the right thing to do in the matter
(b) Boss is always right so keep doing what you are told The results will prove he was wrong.
(c) You realise there is not much scope for growth in this company. Look for another job
(d) Report the matter to the CEO. He may promote you.

3. In decision making, a good leader adheres to the following steps:

(i) Secure pertinent information
(ii) Define the problem
(iii) Analyze the facts

In your opinion what could be the most effetive order of these steps?

(a) (i), (ii), (iii)
(b) (ii), (i), (iii)
(c) (iii), (ii), (i)
(d) (i), (iii), (ii)

4. In which of the following situations should an employee use his own judgment?

(a) When immediate action is required and the office rules do not cover the situation
(b) Whenever the rules appear to be unjustified in their application
(c) Whenever a situation is not covered by the work norms
(d) Whenever a senior employee is present.

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