• India has undertaken transformational reforms, with e-Governance models simplifying the citizen's interface with the government and bringing the government and citizens closer. India's public institutions have been transformed into fully digital institutions, which benefit millions of Indians, The Central Government's e-Governance models like Ayushman Bharat, PM's Jan Arogya Yojana, PM's Jan Dhan Yojana, One Nation-One Ration Card, and Passport Sewa Kendras have been successful in bringing transparency and openness to government processes.

Effective Redressal of Public Grievances

  • Centralized Public Grievance Redress and Monitoring System (CPGRAMS) has been adopted and implemented across ail the Central Ministries and Departments, attached, subordinate, and autonomous bodies.

Benchmarking Governance

  • Benchmarking Governance is an important Next Generation Administrative Reform, The DARPG undertakes a biannual assessment of the governance of States and UTs through the Good Governance index (GGI), assesses the governance at the district level through the District Good Governance Index, and assesses the delivery of e-Services through the biannual National e-Services Delivery Assessment, The Good Governance index framework, covering 10 sectors and 58 indicators, represented a comprehensive framework for assessing the governance of States and UTs and presents a competitive picture for improvement. The GGI categorises States and UTs into four categories - Union Territories, NE and Hill States, Other States: Group A and Group B.


  • The National e-Services Delivery Assessment (NeSDA) assesses the state of e-services Delivery across the Nation.
  • The NeSDA framework assessed all the Service Portals of States and UTs and select Ministries on seven key parameters. The NeSDA 2021 assessed 1400 e-services across all States/UTs, an increase of over 60 per cent from the NeSDA 2019.

Chintan Shivir

  • The Chintan Shivir lays down a futuristic model of governance, representing far reaching administrative reform in the Kartavya Kaal period. 
  • In 2023, Chintan Shivir as a concept has gained considerable momentum following deliberations in the Council of Ministers that every Ministry should conduct internal, inhouse deliberations to take a fresh look at their governance models.

Civil Services day

  • India observes 21 April every year as ‘Civil Services Day’, marked as an occasion for civil servants across the Nation to rededicate themselves to citizens and renew their commitment to public service and excellence in work. 
  • Since 2015, Civil Services Day celebrations have been held as 2-day events – on 20 April, civil servants deliberate on Conference Themes in Plenary and Breakout Sessions, and on 21 April, the Prime Minister confers the PM’s Awards for excellence in Public Administration and addresses the Nation’s Civil Servants. 
  • The Civil Services Day 2023 was celebrated with the conference theme ‘Viksit Bharat – empowering Citizens and reaching the Last Mile,’ with 2 Plenary Sessions and 4 Breakaway Sessions. The vice President of India inaugurated the Civil Services Day events.

Prime Minister’s Awards for excellence in Public Administration

  • The Prime Minister’s Awards for excellence in Public Administration were instituted to acknowledge, recognise, and award the extraordinary and innovative work done by districts, Central, and State Governments and organisations. 
  • The Awards Scheme was restructured in 2015-16 to focus on excellence in the implementation of identified priority programmes.

Replication of Good Governance Practices

The Government has made significant efforts for the dissemination and replication of Award-winning nominations. Since 2014, 23 regional conferences on the replication of Good Governance Practices have been conducted in collaboration with State and UT governments, with over 30 best practices being presented in each of the Conferences.

National Conferences on e-Governance and national e-Governance Awards

  • The Government of India convenes the National Conferences on e-Governance every year in association with one of the States or UT Governments, hitherto 25 National e-Governance Conferences have been conducted. 
  • The 25th National e-Governance Conference, conducted at Katra, Jammu & Kashmir, was attended by over 1600 delegates, which included officials from the Government of India, State and UT Governments, industry, academia, and the private sector.


It can be said that India has adopted several Next Generation Administrative reforms in the period 2014-2023 to improve its time-tested administrative systems for carrying out functions of Nation-Building and the creation of an inclusive State. vision India@2047 is possible by building digital institutions with an inclusive internet ecosystem with thousands of citizen centric services using 6G technology with assured connectivity and speed.



Study Material for UPSC General Studies Pre Cum Mains

Get The Gist 1 Year Subscription Online

Click Here to Download More Free Sample Material

<<Go Back To Main Page

Courtesy: Yojana