(GIST OF YOJANA) Delhi Metro:
Sanitation in Public Places
Delhi Metro: Sanitation in Public
The Delhi Metro today operates on a network of 377 kilometres and 274 Metro
stations (including the Noida - Greater Noida Metro corridor). The scale of the
operations can be gauged from the fact that more than 30 lakh people avail the
services every single day for more than 18 hours. Over 320 trains traverse these
distances carrying people to their chosen destinations.
- DMRC’s construction activities are an integral part of its overall
functioning. Since 1998, DMRC has been engaged in the construction of Metro
almost continuously. While in 2005, Phase 1 of the Delhi Metro with 65
kilometres was completed, in 2011, the second phase comprising of 125
kilometres was operationalised.
- DMRC has taken the necessary measures to curb this menace. It is
mandatory for contractors to provide toilets for workers within the sites.
- The toilets are properly maintained with continuous availability
- Regular inspections are conducted to ensure the same. Along with
the above, the workers are also sensitised about the importance of
maintaining hygiene. Through various activities such as workshops, street
plays, distribution of leaflets etc., they are made aware about the
importance of maintaining hygiene. For example, at the beginning of the
mosquito-breeding season around June-July every year, leaflets are
distributed and banners are installed at sites to raise awareness about the
importance of keeping the sites free of stagnant water.
- Also, attractive graffiti and artwork are painted on the
barricades around the construction sites to raise awareness about
construction site safety, health, and hygiene-related issues. As a result of
these initiatives and continuous vigil, there have been no complaints
pertaining to public sanitation at construction sites since the commencement
of work in 1998.
Operation and Maintenance Wing
- As an urban transit provider, Delhi Metro acknowledges the
importance of providing safe, clean, and hygienic sanitation facilities to
its commuters while they are in the premises of DMRC’s network. This is
evident from the facilities provided by DMRC across its network. In a rare
feat, DMRC provided toilet facility at all of its 274 stations across
Delhi-NCR. This is perhaps the highest number of toilets provided by any
urban transport system in the world.
- In all the stations under the Phase 3 project, toilets have been
opened in the paid area of the stations so that commuters can use the
facilities quite near to the platforms from where they board the metro. The
stations built prior to Phase 3 project have been provided with toilets
based on the availability of space.
- The toilets arc built inside the station buildings, making them
easily accessible for commuters. While constructing the facilities, Delhi
Metro has also ensured that they are easily accessible for the elders,
children, and physically-challenged commuters as well. DMRC followed the
guidelines and space standards for barrier-free built environment for them.
The charges for using toilet facility are kept nominal to ensure
affordability. Building toilets is only a part of the job. Merely building
the facilities without a proper maintenance plan would fail the whole
purpose. Hence, DMRC roped in the NGOs like Sulabh International and M/s
Civic International to maintain the facilities.
- This helped us maintain the toilets and ensure functionality of
the facilities with adequate water supply. Further, Delhi Metro also
installed additional public toilet utilities outside some of the station
premises. These facilities arc open for use by even those who do not travel
by metro. The DMRC staff washrooms in the station buildings are also open
for commuters in case of urgent requirement.
- Keeping the Metro premises clean and dirt-free is another crucial
aspect of public sanitation. Delhi Metro accords highest priority to
cleanliness in its premises. It is one of the cleanest transport systems in
the world. Over a period of time, Delhi Metro has adopted improvised
cleaning and housekeeping practices at metro stations to ensure world-class
cleanliness standards. To ensure the same, DMRC conducts specialized
training programmes for all its station managers.
- For this mechanised cleaning and housekeeping work, DMRC has
introduced a number of new equipment and machines which keep the entire
system clean and hygienic round the clock. All the team leaders and
supervisors of the cleaning teams deputed at the stations, maintenance
depots etc. have been trained and certified by specialised agencies.
- In addition to this, DMRC also organises orientation programmes
and workshops for all its station managers, train maintenance depot
in-charges, and other officials from Operations Department to understand the
nuances of these cleaning and housekeeping techniques.
- It is ensured that the requisite machinery, reagents, chemicals,
and housekeeping staff are mobilised and their minimum wages including
timely payment of EPF and ESI contribution are made directly by making
payment through bank account.
The following are the highlights of the housekeeping practices applied at
- Mechanised cleaning operations by deployment of machinery: In
addition to upgrading existing machinery some new machines like
electrically-operated scrubber drier, back pack vacuum cleaners etc. have
- Dust-free sweeping and cleaning operations;
- Disposal of waste and garbage in biodegradable disposal bags in a
hygienic manner; and
- Using eco-friendly cleaning chemicals and reagents for cleaning
- Apart from the above mentioned initiatives, DMRC also provides drinking
water at stations at nominal price, charging only for the recyclable paper
cup if users do not bring their own containers/bottles. DMRC installed RO
plants at some of the stations which purify the internal water supply,
recycling it to provide pure drinking water through its Smart Water ATMs. To
maintain them, DMRC collaborated with private firms.
- Delhi Metro also makes it a point to adopt environmentally-friendly
practices in its project execution and operation. In line with the
Government of India’s recent initiatives, DMRC imposed ban on single-use
plastic across its network.
We are also committed to adopting greener technologies to arrest the process
of climate change. DMRC has developed several projects to demonstrate savings in
CO, emissions from its activities. All the upcoming Metro stations under the
Delhi Metro as part of its third phase are designed and being constructed as
‘green buildings’ with specific provisions for the conservation of energy as
well as better CO2, saving, water saving and waste management arrangements.