(GIST OF YOJANA) Improving Governance
In Public Systems
Improving Governance In Public Systems
Government agencies around the world are constantly innovating new ways of
managing operations and rewarding people for innovative work. Put simply, public
sector innovation involves creating, developing and implementing practical ideas
that achieve a public benefit. These ideas have to be at least in part new and
they have to be taken up for implementation rather than remaining simply as
ideas. And, most important is that they have to be useful. Innovations are both
conceptual and perceptual, and, therefore, the innovators working in various
public systems should look out, interact and listen to both the persons who are
delivering and receiving the services. There is a need to study the
expectations, values and especially the needs of the people to put in practice
the innovative practices which have been found useful.
Definition of Innovation
Public systems tend to adopt innovations which enhance service delivery,
increase efficiency and ensure cost reduction. An innovation in public systems
can be defined as a process/policy intervention that.
- Improves the public service delivery.
- Enhances the efficiency of governance structure i.e. simplifying
- Improves citizen satisfaction promotes transparency and accountability.
- Reduces the time taken for service delivery.
- Reduces the cost without affecting the efficacy and efficiency.
- Leverages the use of technology.
Types Of Innovations
Innovations which exist in the public domain are often overlapping and are
not restricted to a particular category. However, for a better understanding,
innovations in public systems may be broadly categorized under the following
heads: Service innovations- intend to introduce a new service, product or
improvement in the quality of an existing service or product. Bharat Interface
for Money (BHIM) is a mobile application developed by the national payments
Corporation of India (NPCI) which enables e-payments directly through banks.
Service Delivery innovations create a new or improved way of delivering
specific public service to the citizens that aim at improving accessibility,
targeting user needs more accurately, bringing in simplification of procedures
Common service centers (CSCS) are the access points for delivery of essential
public utility services, social welfare schemes, healthcare, financial,
education and agriculture services, apart from a host of business to citizen
(B2C) services to citizens in rural and remote areas of the country. It is a
pan-India network catering to the regional, geographic, linguistic and cultural
diversity of the country, thus enabling the Government’s mandate of a socially,
financially and digitally inclusive society. Administrative/Organizational
Innovations target to change the hierarchical structures and administrative
routines in the government Electronic national agriculture market (e-NAM) is a
Pan-India electronic trading portal launched in 2016 completely funded by the
Ventral Government and implemented by Small Farmers’ Agribusiness Consortium (SFAC).
It creates a national network of physical mandis which can be accessed online
thus enabling buyers, situate even outside the state, to participate in trading
at the local level.
Policy Innovations bring about the systemic culture of nurturing fresh ideas.
Best practices that have a proven record of sustainability may be incorporated
and be advocated as a policy. Drafting a policy for promotion of innovations
itself is a policy innovations itself is a policy innovation. This may include
incentivizing mechanism, identifying and appointing innovation officers in each
department etc. among others. National policy on biofuels (2018) was first
drafted by the ministry of new and Renewable Energy in 2009 but later was
shifted to the ministry of petroleum and natural gas in 2017 and was finally
launched in 2018. The policy encourages the use of biofuels by extending
appropriate financial incentives under various categories which results in
reduced import dependency, a cleaner environment, employment generation etc. the
role of twelve ministries has been specified for effective implementation of
biofuels program in India.
Systemic Innovations employ new or improved ways of interacting with the
citizens and engage them in service design which encourages a participative
approach in governance and improves the magnitude of stakeholder consultation in
India Innovation Growth Program is a public, private partnership of the
Department of Science and Technology, Government of India and Lockheed Martin
Corporation. This initiative throws open a chance to the public to suggest
innovative solutions to major societal problems. Promoting Innovations In Public
Understanding opportunities and Problems
- Begins with a prompt or trigger including problems, failures and
complaints which makes innovation either possible or necessary.
- Attune to new trends, customer demands, data or technologies and
innovations that are happening elsewhere.
- Emphasise better understanding of how people live their lives, and how
services are used to help improve them.
- Find new insights into what people need, to end up with a clearly
Generating And Sharing Useful Ideas
- Prioritise the areas of concern (e.g. health, education, infrastructure,
water supply, sanitation, PDS etc.) which need to be addressed.
- Identify different types and sources of data, information and knowledge
that are relevant.
- Channelize data, information and knowledge into a usable form so that it
can be fully exploited to support evidence-based decision making.
- Share information collected with wider sets of actors.
Collaborating With Like-Minded Stakeholders
- Identify and assess the importance of key people, group of people, or
- Define whom to involve in designing a multi-stakeholder process.
- Understand the role of multiple stakeholders who are likely to be
involved in promoting innovation. These include both direct users who take
action in implementing the initiative, and other individuals who will need
to be involved in supporting initiative implementation (e.g. administrators,
specialists, the staff of community agencies etc.)
- Describe the roles and responsibilities of those expected to support the
long-term sustainability of innovations.
- Sensitive/build the capacities of relevant stakeholders to develop a
culture of ownership and responsibility amongst them.
- Create a knowledge repository that facilitates the availability of
information in the public domain.
- While documenting an innovation, the following heads shall be covered.
- Concept and Types of innovations.
- Skills and Tools Involved.
- Learning based Monitoring and Evaluation
- Processes and Linkages for scaling up.
- Change in Practices.
- Use of new knowledge/new use of existing knowledge.
The following challenges are likely to be encountered while identifying,
documenting and replicating innovations:
- Resource mobilization
- Departmental silos and lack of convergence mechanism
- Fading away of the innovations due to a change in the personnel
- Lack of institutional memory
- Transfer of ownership
- Lack of domain expertise
- Internal animosity between different wings of government/ organization
Innovative Practices: High Potential for Adoption/Replication Ecological
As the country has set out on the Swachh Bharat Mission, one of the major
attributes is to end open defecation. ECOSAN, an initiative that is one of its
kind, offers an economical and simple-to-use option in contrast to the
conventional waste transfer methods where the human excreta and body wash water
do not go waste. The toilet is in daily use and never smells. The urine is
collected in a drum/pot outside the toilet for later use, and body wash water is
used beneficially by diversion to the trees outside. ECOSAN toilets are much
more helpful in flood-prone areas as it is completely scaled and would not
result in over flow. And they are highly useful in drought-prone areas for being
a remarkable alternative in the sustainable use of water. ECOSAN toilets reduce
health risks due to contamination of drinking water by human waste; to prevent
ground and surface water pollution, and to reuse the energy content within the
Use of Plastic waste in road construction
Disposal of plastic waste is a serious concern in India and one technological
approach developed by Prof. Rajagopalan Vasudevan has been found to be very
useful in utilizing plastic waste on a large scale. The salient feature of the
whole process of constructing plastic roads is simple and easy and does not
require any new machinery and industrial involvement. The utilization of plastic
waste to improve the properties of the bituminous mix offers a very promising
alternative with its bulk and eco-friendly usage. The plastic toads ensure
enhanced load carrying strength, water resistance, negligible maintenance cost
and reduction of bitumen consumption by 1O percent.
Urban Greening Activities By Kochi Metro Rail Limited
Kochi Metro Rail Limited (KMRL) is in the process of adding greenery to the
infrastructure being created, thereby contributing to the enhanced green cover
in and around Kochi. City dwellers have raised the demand for improving the
greenery by the renovation of city parks and open spaces. KMRL, as part of the
environmental impact assessment report, has to compensate for the trees removed
during the process of project implementation by planting trees in the ratio of
1:1O. This will be complemented by the development of a green belt around the
coach maintenance depot at mutton and development of a green ribbon along the 25
Km stretch of the metro. In this way, KMRL will act as a catalyst for urban
greening activities to reduce the carbon footprint.
Mother tongue based-multilingual education (MTB-MLE)
MTB-MLE is an approach to address the educational challenges faced by the
indigenous population. In this approach, children start learning in their mother
tongue in early grades with a gradual transition to a regional language. And an
international language. It contributes to
‘quality education’ as it facilitates the learning process, improves the ability
to learn other languages and enables to strengthen the process of education by
reaching out to grass-root levels. Establishment of Vision Centers Establishment
of Vision Centers in rural villages with tele-ophthalmology connectivity with
base Hospitals is an effective model to reach patients who otherwise do not have
access to quality eye care. Aravind Eye Care System In Madurai (Tamil Nadu) has
successfully implemented this model covering a total population of over 3
million. This model makes eye care services available for the rural population
at their doorsteps thus leading to a considerable reduction of the burden of
cost and in preventing avoidable blindness. Most of the problems are addressed
locally at the Vision Centers, and only a minuscule number of them are referred
to either a secondary or a tertiary level hospital for further management. This
considerably reduces the financial burden of patients by saving their
expenditure on travel, food and lost wages.
CIPS, being a national body established by the Government of India in 2010 as
an autonomous center at ASCI, Hyderabad with a mandate to promote innovations in
public system, is working with Central Ministries, State Governments, Union
Territories and Not-for-profit organizations to actively promote and disseminate
practices which have resulted in enhanced service delivery, increased efficiency
and cost reduction. CIPS also acts as a platform for sharing and disseminating
knowledge on themes of critical importance.
It is fair to conclude that innovations in public systems are indispensable
and it is both continuous process as well as a result. It is also a
specific area of high importance where tools, methods and approaches are in
constant evolution to facilitate identification, documentation and replication