(GIST OF YOJANA) Swachh Rail, Swachh
Swachh Rail, Swachh Bharat
Rail transport is one of the most efficient and eco-friendly means for mass
transportation of goods and passengers among the popular modes. India Railways
has always has always committed itself towards adopting measures which are least
detrimental to the environment, despite the impact of large-scale population and
On October 2, 2014 on the occasion of 145th birth anniversary of Mahatma
Gandhi, the Government of India officially launched the national level campaign,
“Swachh Bharat Abhiyan” to achieve the dream of a clean India by October 2
,2019. Consequent to the launch of the national level campaign, the Ministry of
Railways launched the Swachh Rail, Swachh Bharat
Campaign with the mission to improve cleanliness across railway station
premises and trains. Indian Railways has more than 8700 stations, running an
average of over 13000 trains every day. Maintaining and improving cleanliness of
these stations and trains is a moment task due to heavy footfalls/overcrowding.
Uncontrolled usage nad passengers habits, particularly on trains and at major
stations where passengers tend to remain for long hours.
Clean train Stations’ (CTS) are provided for limited mechanised cleaning
services to passing through trains during their stoppage at selected stations
enroute. So far 39 CTSs have been made operational across Indian Railways.
Furthermore, to create awareness among passengers, cleanliness drivers have been
launched by IR towards significant and sustainable improvements in cleanliness
standards of trains and railway stations.
To assets the impact of cleanliness efforts at major stations, third party
survey on cleanliness indicator is periodically being done at 407 major
stations. Survey reports include guidelines for various steps to be taken to
improve cleanliness standards.
Cleanliness Drive: Modalities
The mechanism of selecting the competent agency through the open, transparent
, fair and competitive bidding process has been given impetus through process
reforms for service contracts. Integrated Housekeeping Contracts have been put
up in place at major stations to promote use of mechanised cleaning equipments
and quality materials. General Conditions of Contracts(GCC) for service
contracts has been introduced on Indian Railways to guide the Zonal Railways to
tackle various situations governing the execution of service contracts Earlier,
service contracts. Earlier, service contracts were also governed by GCC of works
contract, which had different conditions focussing on creation/maintenance of
assets and thus, were proving of service contracts.
In the new standard bid document issued for housekeeping of stations,
coaching depots and trains, a 10 percent weightage has been given to use of type
and quantity of consumables and machinery, in the evaluation of contractor’s
performances which is linked to the monthly payments. Two-packet tendering
system is followed. In addition to the minimum eligibility criteria, only the
bidders scoring minimum 70 percent in technical evaluation stage will qualify
for opening of financial bids. Provision of biometric attendance , payment
linked to users feedback and price variation clause to ensure payment of minimum
wages are some of the key features included to overcome manpower issues
affecting housekeeping contracts. Zonal railways have started processing tenders
based on this standards bid document. Empowerment of field officers has been
done to cater to service exigencies. Notwithstanding, in case of
complaints/unsatisfactory work regarding cleanliness, necessary action is taken
to avoid such complaints and suitable penalty is imposed on the contractor as
per contract conditions. Additional toilets at Railway Stations have been
installed including Pay-and-Use toilets. Enforcement of Indian
railways(Penalties for activities affecting cleanliness at railway premises)
Rules 2012 has been intensified. Use of CCTVs for monitoring cleanliness
activities at major stations has also been increased.
Effective Customer Engagement
Weekly intensive cleanliness drives have been undertaken at various railway
stations in rotation by Zonal Railways. Theme based drivers are also undertaken
from time to time with focus on cleanliness in different areas of railway
working. Charitable Institution /Social Organisations including voluntary
organisation have been associated to undertake cleanliness awareness campaigns.
Use of social media, electronic media, public announcements etc. is being made
to create awareness amongst rail users about cleanliness. An amount , of Rs.
2522 crores was spent on Cleanliness and sanitation, including bio-toilet by
Railways in 2017-18.
Indian Railways have already introduced social media platform for customer
engagement through twitter handles of the Ministry of Railways@ Rail Min India,
facebook page “Ministry of Railways-India” as well as twitter handles of all
Divisional Railway Managers of Indian Railways for effective customer
engagement. This has proved to be a more effective interactive mechanism with
passengers where issues are addressed on real time basis.
Passengers have begun to realise the power of social media and are now
religiously resorting to Twitter and Facebook for quicker resolution of their
issue and to speak response to their queries. Any passenger, touch with railways
on real time basis for assistance. This facility was not available earlier The
interactive mechanism with passengers works as under-
The official reads the tweet/post and tags it to the concerned authority(i.e.
Zone/Division/Railway Board Directorate).
After a tweet/post reaches a division, concerned branch officer takes
immediate action to provide the necessary help/assistance, thereby resolving the
issue of the passenger. Once the issue gets resolved, the official tweets the
status of the complain appropriately.
Tweets/posts received regarding ‘cleanliness and hygiene in coaches and
stations, are taken care of through the above system on real time basis.
Along with forwarding such complains through Twitters, passengers are also
made aware of the already existing system of “Clean My Coach” ( wherein one can
SMS his PNR no. to 58888 to get their complaint registered for cleanliness at
his seat ) and helpline no. 138 . In addition an online Complaint Management
System (coms) is also functional where users can register their complaints.
Railways actively supported and participated in the drive launched by
Government of India against Open Defecation (OD) on Sept 25, 2016. Bio-toilet
technology has been developed jointly by Indian Railways (IR) and Defence
Research and Development Organisation (DRDO) . This environment friendly ,
low-cost and robust technology is the first of its kind in the railway system
has been tested by DRDO conditions like those at Siachen Glacier. The biggest
advantage of this technology is that the colony of anaerobic bacteria converts
human waste management into water and biogases Dioxide CO2). The gases escape
into the atmosphere and the waste water in discharged after disinfection on to
the track . Raw human waste thus does not fall on the railway track and this
keeps railway station premises /tracks clean. To avoid misuse of bio-toilets,
awareness programmes to educate the passengers on ‘how to use bio-toilets dos
and don'ts are regularly conducted by Zonal Railways by providing stickers in
coach toilets, playing audio/video clipping and model display etc.
With an aim to provide clean and efficient toilets and to reduce the water
consumption in toilets. IR is doing a trial of Bio-Vaccum Toilets area on the
coach . The fecal matter gets digested in the bio-tanks on board. Integrated
mechanised cleaning is being provided in over 1000 trains, mechanised laundries
are being set up to improve quality of washing of linen provided to AC coach
Solid Waste management
Solid Waste management is another important area to bring in visible change.
To manage solid waste, segregation in three separate streams namely
biodegradable (wet waste), non biodegradable (dry-waste) and hazardous waste is
required. Railways have taken up a pilot project for disposal of municipal solid
waste generated at railway terminals in an environment-friendly manner including
conversation of waste to energy . Pilot plants are being set up at Jaipur and
New Delhi which will convert bio-methanation process .Energy generated from
these plants would be utilised for suitable services at or near the stations.
For the first time in 2016, railway stations (407 stations of A1 & A category
) were audited for cleanliness by an independent third party agency . These
surveys have been repeated in 2017 and 2018. A similar survey on ranking of 210
important trains on cleanliness is also nearing completion.
The keys areas of achievement of cleanliness behind the success stories are
as under- Reduction of plastic waste through bottle crushing machines.
Personal hygiene at railway stations through sanitary sanitary napkin vending
machines. Outsourcing of cleanliness at major railway stations. Awareness
initiatives carried out in schools, NGOs and communities. Disinfestations of
coaches by authorised and approved agencies is being regularly Done to eradicate
presence of cockroaches in coaches as per the following schedule: For AC coaches
& pantry cars: Once in 15 days . Reserved non AC coaches: Once in 30 days.
Unreserved non AC coaches: Once in 60 days Railways are conscious of its duties
and responsibilities towards providing a reasonably safe, clean and healthy mode
of transportation to its passengers . The tasks requires active co-operation of
the users . There have been reports of vandalism, in appropriate use of
facilities. While all attempts are made to restore facilities in good condition,
it involves significant effort and money to do the same . Railways are,
therefore, working on and seeking active involvement of all stakeholders in this
effort of “Swachh Rail, Swachh Bharat”.