(GIST OF YOJANA) Transformational Shift in Delivery of Services [JULY-2019]
(GIST OF YOJANA) Transformational Shift in Delivery of
Transformational Shift in Delivery of
Indian history is replete with instances services of Government who were
extremely conscious of their duty to provide services to their citizens.
Continuous efforts were made by them to set up systems of good governance
through various schemes and laws.
These systems were however largely based on records, files and transactions
which were generally physical.
It has been only in recent years that the
concept of citizen centric e-Services has come to the fore.
Aim of the e-Services
Citizen centric e-Services aim to digitally empower the society and transform
the economy. They aim to restyle how citizens avail of services and participate
in the economy using less cash, opting instead for UPI, internet banking, direct
benefit transfer, digital payment platform etc., using unique identification
techniques, like Aadhaar, so as to drive financial inclusion with minimum lapses
Government's push towards a Paper-less,
Presence-less and Cashless model of e-
govemance and the launch of Aadhaar, UPI
and BHIM have transformed the economy.
Banking is fast moving from branch banking to a virtual world of banking
called Digital Banking.
Various citizen centric schemes
Various new citizen centric and transformational digital platforms that have
been developed include BHIM-UPI, e- NAM, GSTN, DigiLocker, GeM, e-Hospital,
MyGov, UMANG, SWAYAM, Jeevan Pramaan. NSP etc. These efforts are heavily
dependent upon the efficient use of technology and as a result technology is
increasingly being used to transform learning, economy and citizen services
The reach of mobile network, internet and electricity is expanding its reach
to remote areas, thereby ensuring that the marginalized sections of the society
are also brought into the mainstream.
This digital transformation is facilitating the ease of access for citizens
with disabilities as well and empowering them to access various products and
services despite mobility constraints.
In the field of education too, technology is
playing a greater role than ever before and is transforming classrooms from
being isolated units of learning to more
collaborative and communicative spaces with digital pedagogies, critical enquiry
and component of e-Kranti pillar under the
Digital India programme. To leverage GIS
demographic spaces that go beyond under Digital India. Ministry of Electronics geographical constraints.
Likewise, to minimise farmers’ distress, and Information Technology (MeitY) had
launched National Centre of digitalising of farming systems and creating a database is also a step towards
GeoInformatics (NCoG) in December 2015. A major e-governance sub-system, GIS is achieving sustainable agricultural production.
The delivery of services to citizens in an an important lever
to accelerate growth and increase focus in numerous domains including
efficient, transparent and effective manner education, environment, natural
has been addressed by the Geographic and business. NCoG platform is aimed as
Information System as a decision support system for developmental planning.
Citizen centric e-Services focus on a single source GIS platform for sharing,
collaboration, location-based analytics and as a decision support system,
accessibility, quality, efficiency,
affordability, delivery, mobility and user experience.
Products and services can no longer be viewed in isolation from the larger
evolving scenarios around us and there should be a healthy mix of technology
with progressive policies and practices.
The Digital India programme and the tremendous focus of the Government on
providing citizen centric e-Services are resulting in the Indian citizens
witnessing not only a transformational shift in the delivery of services but
also a better engagement of the Government with its citizens.