Public Administration Mains 2023 : Solved Paper-1 (Question: 1)
Public Administration Mains 2023 : Solved Paper Question Paper-1 (Question-1)
SECTION-A
Q1. Answer the following in about 150 words each:
(a) (a) Public administration horizons have been expanding to cater to the complex needs of the citizens in the globalized era. Explain. 10
ANSWER: ONLY FOR COURSE MEMBERS
(b) Efficiency, in the specialized sense, is an organization's capacity to offer effective inducements in sufficient quantity to maintain the equilibrium of the system. Analyze. 10
ANSWER: ONLY FOR COURSE MEMBERS
(c) "The process of decisions ........ is largely technique of narrowing choices." Explain. 10
ANSWER: ONLY FOR COURSE MEMBERS
(d) "The judiciary is playing a more positive role in policy formulation, not just in limiting government actions, but also in mandating them." Comment. 10
ANSWER: ONLY FOR COURSE MEMBERS
(e) "Citizen Charter's focus is on empowering citizens concerning public service delivery." Analyze. 10
ANSWER : Citizen Charter is a document that specifies the standards, scope, and quality of public service delivery that the citizens can expect from the government agencies. It also outlines the rights and responsibilities of the citizens, and the mechanisms for grievance redressal and feedback.
Citizen Charter aims to empower the citizens concerning public service delivery by: Enhancing the citizen participation and consultation, by involving them in the formulation, implementation, and evaluation of the Citizen Charter, and by seeking their views and suggestions on improving the service delivery. Improving the quality and responsiveness of public services, by setting clear and measurable indicators and targets, and by monitoring and reviewing the service outcomes and customer satisfaction. Providing the citizens with choices and alternatives, by offering different modes and channels of service delivery, and by encouraging competition and innovation among the service providers. Ensuring the citizens' rights and remedies, by informing them about their entitlements and obligations, and by providing them with easy and effective means of complaint and redress.
Therefore, Citizen Charter's focus is on empowering citizens concerning public service delivery, but it also requires careful design, implementation, and evaluation to ensure its relevance and effectiveness.