(THE GIST OF PIB) e- Railway Claims Tribunal system

(FEBRUARY-2026)

e- Railway Claims Tribunal system

Recently, the Union Minister for Railways launched the e- Railway Claims Tribunal system as reform number four under Indian Railways’ flagship “52 Reforms in 52 Weeks” initiative.

About e- Railway Claims Tribunal system

It will enable end-to-end computerisation and digitisation of the Railway Claims Tribunal.
Objective: It will transform the filing, processing and adjudication of claims by making the process faster, more transparent and accessible from anywhere in the country.
Under the new system, aggrieved passengers will be able to file claims electronically, irrespective of their location, even while travelling or upon reaching their destination.
The entire process, from e-filing to case information systems will be digitised and AI-enabled.

The platform comprises three core components

E-Filing: It helps in 24x7 online filing of claims and legal documents from any location and uploading of petitions, affidavits, annexures and supporting records.
Case Information System (CIS): It is a centralised database of all cases for auto-allocation, case registration and real-time tracking from filing to final to final disposal.
Document Management System (DMS): It is the digital storage of pleadings, notices, summons, orders and judgements along with digitally signed records.

Key Facts about Railway Claims Tribunal

It was constituted under the Railway Claims Tribunal Act, 1987.
Functions: It adjudicates claims against railway Administration relating to compensation for death or injury in railway accidents and untoward incidents, loss or non-delivery of goods, and refund of fares and freight.
At present, RCT functions through 23 Benches located in 21 cities across India with principal bench at Delhi
Composition: Each bench comprising a Judicial Member and a Technical Member.