(THE GIST OF PIB) National e-Governance Service Delivery Assessment

(THE GIST OF PIB) National e-Governance Service Delivery Assessment

National e-Governance Service Delivery Assessment

• A National e-Governance Service Delivery Assessment was conducted by the Department of Administrative Reforms and Public Grievances (DARPG) in association with its knowledge partners, viz. NASSCOM and KPMG in 2021.  

About:

• This is a periodic assessment intended to improve the effectiveness of States/Union Territories and the Central Government in delivery of their online services to citizens.
• After the evaluation results which were released recently, the website of the Ministry of Home Affairs (MHA) has been ranked at 1 under the Central Ministries Portal and the Digital Police Portal has been placed at 2 under the Central Ministry Services Portal.
• All Government portals that were evaluated were divided into two main categories-

1. States/Union Territories/Central Ministry portal
2. State/Union Territory/ Central Ministry Services Portals.

There were four main parameters of assessment:

1. Accessibility
2. Content Availability
3. Ease of Use and Information Security
4. Privacy for Central Ministry Portals

• An additional three parameters were also used for the Central Ministry Services Portals - End Service Delivery, Integrated Service Delivery and Status and Request Tracking.

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Courtesy: PIB