(THE GIST OF PIB) RBI's Sarthi and Pravaah Initiatives

(MARCH-2025)

The Reserve Bank of India was recently selected for the UK's Digital Transformation Award 2025 for its tech innovations Sarthi and Pravaah systems.

The Sarthi system, named after the Hindi word for ‘charioteer’, was launched in January 2023 to digitise all of RBI’s internal workflows.
It enables employees to securely store and share documents, improving record management and enhancing data analysis through reports and dashboards.
The online Sarthi Pathshala ('school') helps users become familiar with the system, and the Pathshala was rolled out alongside extensive in-person training.
Additionally, Sarthi mitras ('friends') are people in each RBI office who know the system well and can help colleagues with any issues.

Building upon the foundation of Sarthi, the Pravaah system, meaning ‘smooth flow’ in Hindi, was introduced in May 2024.
This platform allows external users to submit regulatory applications digitally, seamlessly integrating with the Sarthi database for processing within RBI’s offices.
The transition to a fully digital infrastructure, supported by centralised cybersecurity and tracking mechanisms, has significantly improved transparency and efficiency.
Pravaah’s seamless integration with Sarthi has not only streamlined the submission process but also provided real-time tracking and analytics for both applicants and RBI managers, cutting down on the lengthy delays caused by paper-based systems.
The RBI has seen an 80% increase in monthly applications since Pravaah's launch, marking a significant achievement in the central bank’s digital evolution.