(GIST OF YOJANA) Effective Grievance Redressal: Heart of Good Governance [FEB-2018]


(GIST OF YOJANA) Effective Grievance Redressal: Heart of Good Governance [FEB-2018]


Effective Grievance Redressal: Heart of Good Governance

Good Governance is the key to a Nation's progress and an important step towards it is the simplification of procedures and processes in the Government so as to make the entire system transparent and faster. Further, the ever expanding provision of Citizen-Centric Online
Services is one of the most important aspects of an efficient and effective public administration system as it leads to transparency and accountability in governance and also fosters equitable growth. Technology is, thus, both an empowering tool for citizens and a measure of
accountability for the Government. Further, it is important to note that the vision of the Hon'ble Prime Minister is the emphasis on "Minimum Government and Maximum Governance. 

The Government of India has established an internet based Centralized Public Grievances Redress and Monitoring System (CPGRAMS) to facilitate all citizens to lodge grievances for redressal. CPGRAMS is a platform based web technology which aims to enable submission of grievances by the citizens from anywhere, anytime to the Ministries/ Departments/Organizations. Tracking grievances is also facilitated on this portal through a system generated unique registration number. Further, grievances received manually are also digitized and uploaded on the system.

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