GS Mains Model Question & Answer: Discuss the framework for citizen charter for good governance? Comment

 GS Mains Model Question & Answer: Discuss the framework for citizen charter for good governance? Comment


Q. Discuss the framework for citizen charter for good governance? Comment

Model Answer:

Discuss the framework for citizen charter for good governance?

The Citizens’ Charter is usually framed on the basis of the following principles :

  • Wide publicity on the standards of performance of public agencies
  • Assured quality of services
  • Access to information along with courtesy and helpful attitude
  • Choices to and consultation with the citizens
  • Simplified procedures for receipt of complaints and their quick redressal; and
  • Provision of performance scrutiny with citizens’ involvement.

(Just describe one or two line of all principles for fetching good marks)

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