GS Mains Model Question & Answer : Discuss the techniques of Quality management in Public Services. Comment

Q. Discuss the techniques of Quality management in Public Services. Comment

Model Answer:

Discuss the techniques of Quality management in Public Services.

Following are the techniques :

Equity: A public service has to be conceived and designed in a manner that the benefits of the services offered are available equally and without discrimination to all clients / members of the public.

Citizen Centric Service : Government service delivery is citizen-centered. It should be conceived and executed with the needs, perspectives and satisfaction of citizens foremost in mind.

Balance of Interest : Public servants have a tougher job to do than mangers in the private sector. Public Service, as distinct from private service involves balancing the needs of the individual or group of customers within the broader framework of the public interest.

Responsivity: towards the quick and effective resolution of public concern so as to create trust on governance structure among the people.

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