GS Mains Model Question & Answer : What should be the element of citizen charter? Comment

Q. What should be the element of citizen charter? Comment

Model Answer:

What should be the element of citizen charter?

The Charters are expected to incorporate the following elements :

(i) Vision and Mission Statement;

(ii) Details of business transacted by the organisation;

(iii) Details of clients;

(iv) Details of services provided to each client group;

(v) Details of grievance redress mechanism and how to access it; and

(vi) Expectations from the clients.

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