UPSC IAS Mains Public Administration Solved Exam
Paper - 2011
Paper - I
Section - A
Q1. Answer the following questions in not more than 200 words each: 20x3 =
60
(a) 'A crisis of credibility' in the administrative system can be overcome
only by 'reinventing government'. Comment.
(b) 'Media is a Parliament of citizens.' Explain.
(c) E-governance is the' final arrival of Max Weber's 'iron cage of
rationality', Discuss,
Answer:
(a) 'A crisis of credibility' in the administrative system can be overcome
only by 'reinventing government'. Comment.
The New Public Management is a concept articulated by David Osborne and Ted
Gaebler in their 1992 book, Reinventing Government. It applies the business
customer service model to government.
Citizens are seen as customers and the administrative role is streamlined by
converting policy alternatives into market choices. This approach focuses on
results and promotes competition inside and outside government.
It focuses on the mission of government, and how to determine
the collective public interest. They believe that there are considerations that
should come before cost and efficiency, and that citizen participation should be
a major factor in decisions.
They see the role of the administrator as very complex: synthesizing the
needs of citizens, interest groups, elected representatives, etc.
The principles of Reinventing Government :
- Catalytic government: steering rather than rowing
- Community-owned government: empowering rather than serving
- Competitive government: injecting competition into service delivery
- Mission driven government: transforming rule-driven organisations
- Results-oriented government: funding outcomes, not inputs
- Customer-driven government: meeting the needs of the customer, not the
bureaucracy
- Enterprising government: earning rather than spending
- Anticipatory government: prevention rather than cure
- Decentralized government: from hierarchy to participation and teamwork
- Market-oriented government: leveraging change through the market
(b) 'Media is a Parliament of citizens.' Explain.
In contemporary polity, the media serves as the Parliament of the citizens.
The media has two main aspects, as a part of what is known as information
industry and as a factor in the formulation of opinion.
In both respects, it has to act with responsibility to be
effective or reliable. The media is still the main medium of mass communication.
Besides its educative role, it can help in exposing the weaknesses of the
democratic system and point out how these can be rectified.
Often the media struggles hard to unearth the administrative lapses, scandals
and shortcomings, gives expression to public grievances and difficulties and
reports on how policies are being carried out.